From AI-aware to AI-enabled.
The firm already had Copilot, ChatGPT and Claude. What it lacked was AI inside the work. We trained every team, automated the repetitive tasks, and wired AI into Slack, Microsoft 365 and Egnyte.
- 80% faster time-to-fill: AI-assisted screening shortened the path to placement.
- $150K+ a year in productivity savings: from workflows that used to be manual.
- $100K+ new annual revenue: from placing candidates faster.
Meet our client
- Client
- Staffing & consultancy firm
- Industry
- Staffing, recruitment, consultancy, professional services
- Market
- Middle-market talent placement and client advisory
In a nutshell
The firm saw that AI could transform recruitment, client service and operations, but giving people access to the tools did not produce real gains. Prompting was inconsistent, use cases were not standardised and AI sat outside daily work. We ran a combined enablement and automation programme: structured training, AI-assisted workflows, integrations with the systems teams already use, coordination of the firm's external AI platform partner, and AI-assisted candidate screening.
Access is not adoption
Everyone could open an AI tool. Almost nobody used one the same way twice, and none of it was part of a standard workflow. Compare how AI was used across the firm before and after the programme.
- Inconsistent usage: every team, and every person, prompted differently.
- Low-value use: high-value AI workflows were rarely adopted.
- Fragmented tools: AI lived in separate windows, outside Slack, Outlook and Egnyte.
- Admin overload: significant time went on repetitive emails, formatting and scheduling.
- No one coordinating: internal teams and the external AI platform partner were not aligned.
- No measurement: nobody could say what AI was actually worth to the firm.
Training built on the firm's real work
Structured sessions at several skill levels, reusable prompt templates and one-to-one coaching. Pick a task and compare a typical ad-hoc prompt with the template the team now uses.
The repetitive work, handed to AI
Five everyday tasks now run as AI-assisted workflows, with a person reviewing before anything goes out. Choose one and run it.
AI inside the tools people already use
Instead of another app, AI was wired into Slack, Microsoft 365 and Egnyte, and API integrations connected web forms, the CRM and internal tools. Follow one new application through the firm.
Screening in minutes, decisions still human
An AI-assisted workflow handles early-stage evaluation: it reads each profile, extracts qualifications and checks them against the role. Recruiters then spend their time on the people worth talking to. Run the screen.
Measured: 80% faster time-to-fill, which brought in $100K+ of extra annual revenue from faster placements.
From a team's wish to a buildable request
We managed the relationship with the firm's external AI platform partner (Metal): gathering requirements, turning them into structured technical requests, prioritising across departments and coordinating delivery. Translate a real-sounding ask.
Measured in money, time and placements
Following implementation, AI adoption grew across recruitment, client services and operations, and the gains were measured, not assumed.
Give your team AI that actually gets used.
Training, automation and integrations that turn AI access into measurable time, savings and revenue.
- 01Your business objective
- 02The technical context
- 03The right next step